The issue being discussed is that the government has started using a more informal "language"on social media to communicate with members of the public. They want to go with the flow and use a more appropriate language for the public to understand. For example, chinese dialects were used to explain the Pioneer Generation Package to older citizens and a video was created to raise awareness among younger family members on caring for the elderly. The writer quoted that "Social media, with its wide reach and purported cloak of anonymity, presents a new set of challenges". I agree with this quote as social media is very common nowadays and people may use this platform to share their thoughts about what is happening. But, people may try to outshout others, leading to others not listening.